Clients - 07837903599 / 07900246876
Candidates - 07966706060

Engineering - 07957676291

admin@stemrecsolutions.co.uk

Our Client has an Opportunity for a Customer Service Representative to be the primary internal contact with the customer relative to all commercial matters from quotation through delivery of the product.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Be primary point of contact for all enquiries/ orders from customers and sales forces.
• Prepare written correspondence to customers as necessary.
• Set prices based on formula pricing and/or factory costings, taking into account historical information and current policy.
• Ensure accuracy of lead-time quoted to customers in collaboration with manufacturing team.


• Work with the team to best manage workload for production to meet customer demand.
• Negotiate with customer’s issues pertaining to price, lead-time, and special-order requirements.
• Follow up with customers on open quotations and close/report on lost quotations correctly.
• Retrieve purchase orders, amendments and planning schedules via customer portals.
• Review purchase orders and enter into computer, verify drawings revisions, price, quantity, quality requirements and any other pertinent information.
• Assist in forwarding engineering information and contract drawings to customers.
• Update customer order status reports in conjunction with the manufacturing team.
• Liaise with customers and internal groups any conflicts or questions pertaining to open orders and quotations.
• Inform Account Managers regularly about live business issues relating to enquiry and order activity.
• Present in weekly department meeting business conditions and issues with customers.
• Work on project teams as assigned.
• Work on continuous process improvement.
• Assist with training of others.
• Deputize for colleagues in whatever capacity is required.
• Apply product designs to request for quote sheets.
• Search and retrieve existing part numbers from the MRP system and apply to orders / quotes.

QUALIFICATIONS:
• Able to manage multiple priorities with a bias towards action and speed.
• Customer focused.
• Constantly displays integrity and respect.

MINIMUM QUALIFICATIONS:
• Ability to communicate effectively through written and verbal correspondence.
• Strong computer skills using Microsoft Office & MRP systems.
• Foreign language capabilities required, German preferred.
• The ability to interpret engineering drawings preferred.

Excellent Benefit Package on Offer
25 – 30k Per Annum plus 8% Incentive Bonus

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Clients - 07837903599 / 07900246876
Candidates - 07966706060
Engineering - 07957676291
admin@stemrecsolutions.co.uk

 

STEM Recruitment Solutions is the trading name of STEM Recruitment Solutions Ltd. A1 Avondale House, Pheonix Crescent, Strathclyde Business Park, Bellshill, ML4 3NJ

Registered Company No. SC526261 / VAT Registration No. 239790074